As Director of Compliance and Quality, Ms. Gagner leads strategic cross-functional collaboration and drives organizational effectiveness and performance excellence through Continuous Quality Improvement (CQI), team and process alignment, and simplifying complexity.
Ms. Gagner brings a systems thinking perspective to business operations and project management leveraging 20 years of ensuring operational efficiency. Leading multi-disciplinary teams, Ms. Gagner guides analytical problem solving, provides methodological consultation and manages all project phases to improve quality, business processes and organizational effectiveness.
Ms. Gagner transforms data into actionable information to enable SAS' success in performance management, developing key metrics, AS9100 compliance and resource efficiency. Her personal style reflects resiliency, a commitment to excellence, and steward leadership.
Ms. Gagner is an ASQ certified Six Sigma Black Belt with a Bachelor of Arts in Communication, Legal Institutions, Economics and Government from American University and a Master of Public Health in Health Services Administration from San Diego State University.