As Director of Operations, Ms.Gagner works closely with the CEO to lead and support strategic cross functional teams and projects for Special Aerospace Services. Ms. Gagner drives organizational effectiveness and performance optimization through Continuous Quality Improvement (CQI), multi-level team alignment and an ability to simplify complexity.
Ms. Gagner brings a strategic systems perspective to business operations and project management, leveraging 25 years of creating operational efficiency and business sustainability spanning multiple industries. Leading multi-disciplinary teams, Ms.Gagner has guided analytical problem solving, provided statistical and methodological consultation and managed all phases of projects including design, development, implementation and analysis to improve quality, business processes and organizational effectiveness.
Ms. Gagner coordinates development of data analytics and transforms it into actionable information to support SAS’ success. Along with spearheading SAS’ Human Resources and related functions, she performs various projects such as performance management and metrics development, AS9100 compliance and resource planning. Her personal style reflects a commitment to excellence, optimal results, team development, inclusive leadership and situational resiliency.
Ms. Gagner is an ASQ certified Six Sigma Black Belt with a Bachelor of Arts in Interdisciplinary Studies: Communication, Legal Institutions, Economics and Government from American University and a Master of Public Health in Health Services Administration from San Diego State University.